Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and box. Any product returned without it's original box or interior packaging will not be accepted and if accepted will not qualify for a refund or exchanges. You’ll also need the receipt or proof of purchase. Upon return a full refund will be issued less a $65 restocking fee.

To start a return, you can contact us at info@eswitchybikes.com If your return is accepted, customer pays return shipping. Items sent back to us without first requesting a return will not be accepted and the refund will not be issued.

Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we require the local shipping service using FedEx office only. Additionally, a "Declared Value" must be purchased for additional cost through Fedex in order to insure the package in case of any damages OR theft during shipping. The "Declared Value" is the total cost the customer payed for the item. If declared value is not purchased and damages or theft occurs, the cost will be deducted from the customer expense.

You can always contact us for any return question at info@eswitchybikes.com

Damages, defects and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In case of a damaged item through shipping:

Returns based on damages are for a replacement only. In case of a damage, it is the customer responsibility to contact the shipping carrier to file a claim by submitting pictures and filling out the necessary information including the total purchase price as the "value" of the item. Since the shipping carrier will send an inspector to the customer location to visually inspect and verify the damages for approval, the customer must keep the item in it's original packing. Once the damage has been approved by the carrier and the carrier has payed the shipper in this case "E-Switchy" the total full amount value of the damaged item, at this point the item is considered to be damaged due to shipping. E-Switchy will then email a return label to the customer in order for the customer to send back the damaged item. The customer may not return the item prior to this step. Once received, a replacement will be sent to the customer.

In case of defect of the item:

Returns based on defects are for a replacement only, a restocking fee will not be applied in case of a defective item. The customer will return the item back on the customer expense, once we receive the item and inspect it, either of the two scenarios below will be applied:

If we confirm the issue is indeed due to a manufacture defect, a full refund amount of the purchase price will be sent back to the customer and plus the cost of the customer payed shipping label up to a value of ($35) will be refunded back to the customer as well. The item must include all original accessories, with tags and in its original packaging and box. Any missing items, will reduce the value of the refund amount.

However, if the item has been tested and in a perfectly working condition without any defects in this case, the customer will not receive a refund for the item and the item will be sent back to the customer. The customer will be responsible for the shipping label cost of the item being sent back to the customer.

Purchasing a wrong size wheel or purchased by mistake:

The item will be marked as a return and $65 restocking fee will be applied plus the shipping cost amount for shipment of the item to the customer. A 2.9% card transaction fee will also be deducted from the total refund amount. The item must be in it's original packaging unopened and unused. A new order must be placed with the correct wheel size in a separate order. Customer is responsible for shipping the item back to us on customer expense.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

It is the customer responsibility to check proper fitment prior to making any purchase. A return request due to item does not fit, will not be accepted.

Buyer must have the ability to view and read the installation instructions sent electronically or by brochure or video and follow all the steps necessary to complete a proper installation. A return request due to a buyer unable to properly make an installation will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty
30-day on parts only. Customer pays shipping cost for defective item return as well as shipping cost for outgoing delivery on part(s) requested for exchange.

IMPORTANT NOTE ON ALL RETURNS (defects, damages, issues and regular non-damaged returns)

*Disclaimer: The actual product may vary slightly from the images shown on this website or any of our advertising campaigns. The actual colors may vary from those shown such as tier letters may be all in black, white, yellow, etc. The actual tier thread may be different from shown in images. The battery logo may be lasered or stickered. All pictures on the website is meant to give an idea of the product only. Customer should not relay solely on images shown as those images are intended to give an rough idea of the product and NOT the exact item.

You can always contact us for any return question at info@eswitchybikes.com